Shipping policy
Last updated: July 2026
This Shipping Policy applies to orders placed through www.kolorsbrand.us for delivery in the United States and Canada.
1. Shipping destinations
KOLORS ships to eligible addresses in the United States and Canada. The destinations currently available are displayed at checkout. We may temporarily suspend delivery to a location because of carrier, customs, legal, or logistical restrictions.
2. Made-to-order production
Most KOLORS artwork is made after an order is confirmed. Production generally takes 2 to 5 business days, unless a different timeframe is displayed on the product page or communicated after purchase.
Production time is separate from carrier transit time. Personalized artwork enters production after the final design is approved, when approval is required.
3. Shipping charges and estimated delivery
Available shipping methods, charges, and the estimated delivery window are displayed at checkout before payment. The total delivery estimate may include:
- order processing;
- production;
- quality control and packaging;
- transfer to the carrier; and
- carrier transit to the delivery address.
Delivery dates are estimates unless expressly identified as guaranteed. Subsequent changes to Site estimates do not alter the timeframe communicated for an already confirmed order.
4. Order tracking
A shipping confirmation containing tracking information is emailed when the order is handed to the carrier or its shipping label is created. Carrier scans may take up to 48 hours to appear.
Track an order at: https://kolorsbrand.us/pages/track-my-order
5. Multiple packages
Orders containing several artworks may be produced or shipped separately. Customers may receive multiple tracking numbers, packages, and delivery dates. Receiving one package does not necessarily mean the entire order has been delivered.
6. United States orders
Applicable shipping charges and sales taxes collected by KOLORS are shown before the order is submitted. If we cannot ship within the period promised—or within 30 days when no shipping period was stated for an order covered by the U.S. Mail, Internet, or Telephone Order Merchandise Rule—we will provide the notice and the option to accept the delay or cancel for a refund as required by applicable law.
7. Canadian orders, taxes, and customs
Canadian orders may be subject to applicable taxes, customs duties, import charges, or carrier brokerage fees. Amounts collected by KOLORS are shown at checkout. When an applicable third-party charge cannot reasonably be calculated or collected by KOLORS, it may be charged to the recipient by the carrier or Canadian authorities.
Customs processing may extend delivery time. KOLORS does not control decisions or processing times of Canadian customs authorities.
8. Québec orders
Québec consumers retain all mandatory protections applicable to distance contracts. This includes any right to cancel when an order is not delivered within the period required by Québec law. Nothing in this Policy limits those rights.
9. Address accuracy and changes
Customers must review the recipient name, street address, apartment or unit number, city, state or province, ZIP or postal code, country, email address, and telephone number before submitting an order.
Address-change requests must be sent immediately to contact@kolorsbrand.us. A correction cannot be guaranteed after production or shipment begins.
10. Failed delivery and returned packages
If a package is returned because the customer supplied an incorrect or incomplete address, did not provide required access information, refused the shipment without a legally valid reason, or failed to collect it, reasonable reshipping costs may be charged before a new shipment is arranged.
These costs will not be charged when the delivery failure resulted from an error by KOLORS or the carrier. Refusing or failing to collect a package does not automatically create a right to a refund.
11. Delays
Weather, carrier disruption, customs processing, remote destinations, public emergencies, or other events beyond reasonable control may affect delivery. If tracking has not updated for several business days, contact contact@kolorsbrand.us with the order and tracking numbers.
When required by applicable law, KOLORS will notify the customer of a delay and provide the choice to accept a revised shipping date or cancel the affected order for a refund.
12. Lost packages or orders marked delivered
If a package appears lost or is marked delivered but cannot be located, the customer should check the delivery address, mailbox, building reception, household members, neighbors, and any carrier delivery notice before contacting KOLORS.
KOLORS may open an investigation with the carrier before providing a replacement, refund, or other legally appropriate remedy. The customer must reasonably cooperate with the investigation.
13. Damaged packages
Visible damage should be photographed before the package is opened. Keep the box, protective materials, and shipping label, then contact contact@kolorsbrand.us within 7 days of delivery whenever reasonably possible. Full instructions are provided in the Return & Refund Policy.
14. Contact
KOLORS — Kreatif
Email: contact@kolorsbrand.us
Tracking: https://kolorsbrand.us/pages/track-my-order
Address: 8 bis rue Abel, 75012 Paris, France
Website: www.kolorsbrand.us